JOB SUMMARY: The Women’s Health Case Manager is prayerfully responsible for coordinating wellness and case management needs in our residential program. The responsibilities can be broken down into three areas: Women’s Health, Resident Case Management, and Organizational Administrative Duties. 

Women’s Health

• Teaches and equips residents to move into various life skills in order to thrive in independent living.
• Record and file all appointment records and medicine administration records in individual resident med folders
• Update and fill inventory for all necessary medications as prescribed or doctor-recommended over the counters; assuring accurate administration of those meds. 
• Schedules and transports clients to ongoing medical and therapeutic appointments as needed. 

Resident Case Management

• Facilitate or assist with resident office tasks as coincides with the program map. 
• Coordinates activities, communication & appointments with outside referral sources for client care including legal, financial, educational, housing and behavioral health resources
• Assists residents in obtaining vital records, health insurance, SNAP benefits, and other case management tasks as needed. 

Organizational Administrative Duties

• Maintain medical appointment calendar, implementing direction from Program Director. 
• Represent Eden’s Glory at public events. Participates in educational/awareness activities for the community related to Eden’s Glory.
• Monitor expenses within budgetary limits.
• Attends weekly worship, staff meetings, family Friday lunches, and quarterly retreats.
• Schedule and participate in a monthly four-hour prayer retreat.
• Other duties as may be requested by Executive Leadership

Professional Requirements:

• Maintains own licensure & certification, if applicable. 
• Models professionally appropriate dress, verbal, and behavioral interaction.
• Assures a therapeutic environment for clients, including client rights, dignity, respect, privacy, education, and participation in program initiatives. 
• Utilizes a client-centered, strengths-based, and problem-solving approach.
• Creates an environment conducive to client growth utilizing a client-centered, strengths-based, and problem-solving approach through a trauma-informed lens.
• Maintains client confidentiality.
• Demonstrates ability to perform well under stress. 
• Communicates complaints and/or suggestions professionally and through appropriate channels. 
• Fulfills responsibilities in a dependable manner and uses time effectively. 
• Recognizes personal as well as staff educational needs and shows motivation to meet these deficits. 
• Demonstrates highly effective communication skills. 
• Pursues opportunities and annually attends a minimum of 15 Continuing Education Units, assuring topics related to the work and ministry at Eden’s Glory.
• Adheres to safety guidelines and procedures at all times.
• Practices self-care and pursues counseling or mentorship on a quarterly basis, minimum. 
• Prioritizes and participates in a four-hour prayer retreat each month. 

Skills: 

Demonstrates organizational, verbal, interpersonal, customer relations, mathematical, analytical, grammar/spelling, reading/comprehension of written instructions, ability to follow verbal instructions, and computer skills. 

Job Knowledge: 

Knowledge of local/global human trafficking issues including common processes, prevalence, legal processes, networks of stakeholders, and appropriate interventions. 

Education/Experience:

• Graduation from a state approved school of social work or other appropriate related field. 
• Master’s degree preferred, Bachelors required. 
• Previous exposure/work related to field of human trafficking, social service, clinical therapy, or other related human services. 
• Previous program management experience preferred.
• Profess faith in Jesus Christ as Lord and Savior